Lawn Care Field Service Manager — Team Leader & Coach

3M HEALTHCARE; Gladstone (OR); On-site; USD 57,733 - 96,220; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company 401(k)

Job summary

TruGreen is seeking a service operations leader to recruit, train, and supervise a team of lawn care specialists across our customer service function. You will coach field staff to exceed customer expectations and reduce churn while aligning with company goals.

Applicants should have supervisory experience, strong communication skills, and the ability to manage schedules, safety policies, and performance metrics in a fast-paced environment.

Qualifications

• Associate’s degree in a business‑related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Bachelor’s degree and sales experience preferred.
• Requires extensive local travel.
• Valid, permanent driver’s license from state of residence.
• Current liability auto insurance required.
• Must be 21 years of age by date of hire.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Coaches and develops lawn specialists and trainees.
• Recruits, interviews and selects personnel needed to efficiently staff the service function.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Supervises a team of technicians to ensure service (production and sales) goals are met.
• Maintains positive morale among personnel and actively promotes teamwork.
• Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Skills

Verbal and written communication

Leadership and coaching

Team building and talent development

Time management

Sales planning and execution

Business process analysis

MS Office skills

Education

Associate’s degree in business-related discipline

Bachelor’s degree and sales experience preferred

Tools

Microsoft Office

Job description

TruGreen is seeking a service operations leader to recruit, train, and supervise a team of lawn care specialists across our customer service function. You will coach field staff to exceed customer expectations and reduce churn while aligning with company goals.

Applicants should have supervisory experience, strong communication skills, and the ability to manage schedules, safety policies, and performance metrics in a fast-paced environment.