Field Service Manager: Lead, Sales & Customer Success

Cintas; Westland (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Cintas is seeking a Service Manager to directly manage our customer facing Service team. This role emphasizes hiring, performance management, and leadership in a safe work environment.

Responsibilities include driving customer satisfaction, resolving issues, and guiding the team in service delivery while meeting sales, profit, and payroll targets. The position requires hands-on support of reports and occasional travel to client sites.

Qualifications

• Valid driver’s license required.
• High School Diploma or GED; Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Hiring and performance management of the service team.
• Lead customer-facing service operations and ensure timely issue resolution.
• Provide training on effective sales techniques and field service; support representatives at customer sites.

Skills

Valid driver's license

Education

High School Diploma/GED

Bachelor's Degree or equivalent

Job description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. This role emphasizes hiring, performance management, and leadership in a safe work environment.

Responsibilities include driving customer satisfaction, resolving issues, and guiding the team in service delivery while meeting sales, profit, and payroll targets. The position requires hands-on support of reports and occasional travel to client sites.