Service Manager - Lead On-Site Support & Customer Satisfaction

Cintas; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental and-视ion

401(k) with Company Match/Profit Shard

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Career development opportunities

Job summary

Cintas is seeking a Service Manager to directly manage our customer-facing Service team. Responsibilities include hiring and performance management; leading a team to deliver world-class service at customer sites and maintain high customer satisfaction.

A strong focus on achieving sales, profit, inventory and payroll goals is required. The role involves hands-on support for direct reports, occasional field visits, and driving a company-owned vehicle to customer locations.

Qualifications

• Must have a valid driver's license.
• High School Diploma or GED; a Bachelor's degree or equivalent work experience is preferred.

Responsibilities

• Directly manage the customer-facing service team, including hiring and performance management.
• Provide leadership to ensure safe working environments and high customer satisfaction.
• Train the team on effective sales techniques and service quality.
• Meet sales, profit, inventory and payroll goals while managing budgets.
• Support service reps in the field and travel to customer sites as needed.

Skills

Management experience

Industrial sales or customer service

Availability to start within two weeks

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Cintas is seeking a Service Manager to directly manage our customer-facing Service team. Responsibilities include hiring and performance management; leading a team to deliver world-class service at customer sites and maintain high customer satisfaction.

A strong focus on achieving sales, profit, inventory and payroll goals is required. The role involves hands-on support for direct reports, occasional field visits, and driving a company-owned vehicle to customer locations.