Service Manager: Lead a Dynamic Team to Outstanding Service

Cumberland Companies; Orlando (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

8 Paid Holidays

PTO

Vacation

Paid Birthday Off

Work-life balance

Referral Bonus

Mentorship Programs

Training Reimbursements

401(k) Match

Medical/Dental/Vision

Life Insurance

Disability Insurance

Teladoc

EAP

Growth Opportunities

Job summary

Cumberland International Trucks seeks a Service Manager in Orlando, FL to lead a high-performing Service Department and deliver exceptional customer experiences. This role emphasizes structured processes, teamwork, and growth within a family-owned dealership with strong core values.

You will manage daily operations, develop technicians, and foster cross-department collaboration to drive reliability, quality workmanship, and dealership success.

Qualifications

• Five+ years of technical experience in the medium/heavy-duty truck industry.
• Strong internal and external customer service abilities.
• Proven ability to lead others in a positive, empowering way.
• Strong written and verbal communication skills.

Responsibilities

• Lead a service team with clarity, coaching, and accountability.
• Build strong customer relationships through clear communication and follow through.
• Drive productivity, technician development, and operational excellence.
• Increase profitability through staffing efficiency and quality standards.
• Ensure the department delivers reliable, high-quality workmanship.
• Collaborate with other departments to support dealership success.

Skills

Technical experience in medium/heavy‑d

Customer service abilities

Leadership abilities

Communication skills

Warranty knowledge

Education

ASE / OEM certifications

Tools

Microsoft applications

Job description

Cumberland International Trucks seeks a Service Manager in Orlando, FL to lead a high-performing Service Department and deliver exceptional customer experiences. This role emphasizes structured processes, teamwork, and growth within a family-owned dealership with strong core values.

You will manage daily operations, develop technicians, and foster cross-department collaboration to drive reliability, quality workmanship, and dealership success.