Master - Service Manager

Cumberland Companies; Orlando (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

8 Paid Holidays

PTO

Vacation

Paid Birthday Off

Work-life balance

Referral Bonus

Mentorship Programs

Training Reimbursements

401(k) Match

Medical/Dental/Vision

Life Insurance

Disability Insurance

Teladoc

EAP

Growth Opportunities

Job summary

Cumberland International Trucks seeks a Service Manager in Orlando, FL to lead a high-performing Service Department and deliver exceptional customer experiences. This role emphasizes structured processes, teamwork, and growth within a family-owned dealership with strong core values.

You will manage daily operations, develop technicians, and foster cross-department collaboration to drive reliability, quality workmanship, and dealership success.

Qualifications

• Five+ years of technical experience in the medium/heavy-duty truck industry.
• Strong internal and external customer service abilities.
• Proven ability to lead others in a positive, empowering way.
• Strong written and verbal communication skills.

Responsibilities

• Lead a service team with clarity, coaching, and accountability.
• Build strong customer relationships through clear communication and follow through.
• Drive productivity, technician development, and operational excellence.
• Increase profitability through staffing efficiency and quality standards.
• Ensure the department delivers reliable, high-quality workmanship.
• Collaborate with other departments to support dealership success.

Skills

Technical experience in medium/heavy‑d

Customer service abilities

Leadership abilities

Communication skills

Warranty knowledge

Education

ASE / OEM certifications

Tools

Microsoft applications

Job description

Lead a high performing team. Shape the customer experience. Grow your career.

Job Description

Service Manager — Orlando, FL

Cumberland International Trucks is seeking a Service Manager for our Orlando dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.

Why This Role Matters

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.

In This Role, You Will

• Lead a service team with clarity, coaching, and accountability
• Strengthen long-term customer relationships through consistency & trust
• Drive productivity, technician development, and operational excellence
• Increase profitability through staffing efficiency & quality standards
• Ensure the department delivers reliable, high-quality workmanship
• Foster collaboration with other departments to support dealership success

If you thrive in a leadership role where structure, teamwork, and growth matter — this is a strong match for you.

Key Responsibilities

• Manage daily operations of an efficient, profitable Service Department
• Build strong customer relationships through clear communication and follow through
• Support and guide technicians through training, development, and performance feedback
• Uphold warranty guidelines and ensure accurate documentation
• Maintain high product and technical knowledge to support the team
• Identify opportunities to improve productivity and reduce costs
• Maintain departmental organization, workflow, and adherence to processes
• Collaborate with other departments to achieve dealership goals
• Champion a culture of teamwork, respect, and continuous improvement

Required Qualifications

• 5+ years of technical experience in the medium/heavy-duty truck industry
• Technician training such as ASE and/or OEM certifications (desired)
• Strong internal and external customer service abilities
• Familiarity with warranty processes and guidelines
• Proven ability to lead others in a positive, empowering way
• Strong written and verbal communication skills
• High degree of product and technical knowledge
• Strong organizational abilities and comfort with multitasking
• Preferred Qualifications*
• Working knowledge of Microsoft applications used at this location
• Commitment to personal and professional development
• Knowledge of International and supplier warranty policies
• Ability to support teamwork and a respectful, collaborative environment
• Employee Benefits*

A Comprehensive, People First Benefits Package That Includes

• 8 Paid Holidays
• PTO
• Vacation
• Paid Birthday Off
• Work-life balance focus
• $500 Employee Referral Bonus
• Mentorship & Internship Programs
• Paid Training & Certification Reimbursements
• 401(k) with Employer Match (Fidelity)
• Medical / Dental / Vision Options
• Life & AD&D Coverage
• Supplemental Life Insurance
• ShortTerm & LongTerm Disability Options
• 24/7 Access to Teladoc
• Free & Confidential Employee Assistance Program
• A Workplace Where You Can Lead and Grow

At Cumberland, you’re not just stepping into a career path with meaningful development, supportive leadership, and an inclusive environment that values every person’s strengths.

Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.