Service Manager — Heavy-Duty Truck Maintenance Leader

Premier Truck Group; Knoxville (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Premier Truck Group in Knoxville, TN is seeking a Service Manager to lead the Service Department, direct technicians, and ensure outstanding customer support in a fast-paced dealership setting. You will manage budgets, recruit and train staff, develop service programs, and drive profitability while maintaining safety and quality standards.

A minimum of five years’ experience in heavy‑duty truck repair and five years in management is required.

Qualifications

• A minimum of five years’ experience in heavy-duty truck/engine repair and installation.
• Five years’ experience in management is required.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems.
• Excellent verbal and written communication skills.
• Must have a valid Driver License.

Responsibilities

• To provide direction to service personnel, delegate assignments according to business needs and answer questions concerning present and future jobs.
• Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues.
• Prepare annual budget and monitor budgeted expenditures.
• Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives.

Skills

Service management

Team leadership

Troubleshooting

Customer service

Communication

Budgeting

Safety compliance

Tools

Welding

Electrical systems

Hydraulic systems

Job description

Premier Truck Group in Knoxville, TN is seeking a Service Manager to lead the Service Department, direct technicians, and ensure outstanding customer support in a fast-paced dealership setting. You will manage budgets, recruit and train staff, develop service programs, and drive profitability while maintaining safety and quality standards.

A minimum of five years’ experience in heavy‑duty truck repair and five years in management is required.