Master - Service Manager

Keller Williams Classic Realty Group - Orlando, FL; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

8 Paid Holidays

PTO

401(k) with Employer Match

Job summary

Cumberland International Trucks in Orlando, FL is seeking a Service Manager to lead a high-performing service team and drive exceptional customer experiences. The role focuses on building clear processes, strong communication, and team culture aligned with our Core Values.

You will manage daily Service Department operations, mentor technicians, uphold warranty guidelines, and collaborate across departments to meet dealership goals.

Qualifications

• 5+ years of technical experience in the medium/heavy-duty truck industry.
• ASE and/or OEM certifications are desirable.
• Strong customer service and communication skills.
• Familiarity with warranty processes and guidelines.
• Ability to lead others in a positive, empowering way.
• Strong written and verbal communication skills.

Responsibilities

• Lead a service team with clarity, coaching, and accountability.
• Strengthen long-term customer relationships through consistency and trust.
• Drive productivity, technician development, and operational excellence.
• Increase profitability through staffing efficiency and quality standards.
• Ensure the department delivers reliable, high-quality workmanship.
• Foster collaboration with other departments to support dealership success.

Skills

Leadership

Customer service

Communication

Multitasking

Warranty processes

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Lead a high performing team. Shape the customer experience. Grow your career.

Job description:

Service Manager — Orlando, FL

Lead a high performing team. Shape the customer experience. Grow your career.

Cumberland International Trucks is seeking a Service Manager for our Orlando dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.

Why This Role Matters

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.

In this role, you will:

• Lead a service team with clarity, coaching, and accountability
• Strengthen long-term customer relationships through consistency & trust
• Drive productivity, technician development, and operational excellence
• Increase profitability through staffing efficiency & quality standards
• Ensure the department delivers reliable, high-quality workmanship
• Foster collaboration with other departments to support dealership success

If you thrive in a leadership role where structure, teamwork, and growth matter — this is a strong match for you.

Key Responsibilities

• Manage daily operations of an efficient, profitable Service Department
• Build strong customer relationships through clear communication and follow through
• Support and guide technicians through training, development, and performance feedback
• Uphold warranty guidelines and ensure accurate documentation
• Maintain high product and technical knowledge to support the team
• Identify opportunities to improve productivity and reduce costs
• Maintain departmental organization, workflow, and adherence to processes
• Collaborate with other departments to achieve dealership goals
• Champion a culture of teamwork, respect, and continuous improvement

Required Qualifications

• 5+ years of technical experience in the medium/heavy-duty truck industry
• Technician training such as ASE and/or OEM certifications (desired)
• Strong internal and external customer service abilities
• Familiarity with warranty processes and guidelines
• Proven ability to lead others in a positive, empowering way
• Strong written and verbal communication skills
• High degree of product and technical knowledge
• Strong organizational abilities and comfort with multitasking
• Preferred Qualifications
• Working knowledge of Microsoft applications used at this location
• Commitment to personal and professional development
• Knowledge of International and supplier warranty policies
• Ability to support teamwork and a respectful, collaborative environment

Employee Benefits

A comprehensive, people first benefits package that includes:

• 8 Paid Holidays
• PTO
• Vacation
• Paid Birthday Off
• Work-life balance focus
• $500 Employee Referral Bonus
• Mentorship & Internship Programs
• Paid Training & Certification Reimbursements
• 401(k) with Employer Match (Fidelity)
• Medical / Dental / Vision Options
• Life & AD&D Coverage
• Supplemental Life Insurance
• ShortTerm & LongTerm Disability Options
• 24/7 Access to Teladoc
• Free & Confidential Employee Assistance Program

A Workplace Where You Can Lead and Grow

At Cumberland, you’re not just stepping into a job — you’re stepping into a career path with meaningful development, supportive leadership, and an inclusive environment that values every person’s strengths.

Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.