Service Advisor

Hireology; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-life balance

Mentorship programs

Internship programs

Paid Holidays

Paid Time Off

Vacation

Paid Birthday Off

Certification reimbursement

Employee referral program

401K with employer match

Medical insurance

Vision & Dental

Life and AD&D

Short-Term Disability

Long-Term Disability

Teladoc access

Job summary

Cumberland International Trucks of FL, LLC. in Orlando, FL seeks a bright, mechanically apt Service Advisor to join our service team. You will intake customers, relay repair needs and costs, open/close repair orders, and keep customers informed on repair status.

We pride ourselves on a family and veteran‑owned culture with growth opportunities through a defined Career Path. A minimum of 2 years of customer service experience is required; dealership service advisor experience is a plus.

Qualifications

• Minimum 2 years of customer service experience.
• Service advisor experience in a dealership environment is a plus.
• Mechanical aptitude and ability to understand technical knowledge.
• Conducts oneself in a professional manner.
• Team player with a strong sense of commitment to the customer.
• Self motivated with good written & verbal communication skills.

Responsibilities

• Receive and flow of all incoming work, communication with customers and all internal departments.
• Greet customers and obtain vehicle information for repairs and invoicing.
• Write up customers' vehicle issues and concerns clearly.
• Use OEM questionnaires and attach documents to the Repair Order.
• Consult with technicians about needed repairs and alternatives.
• Answer customer questions about service outcomes and warranties.
• Inform customers about potential cost savings and warranty protections.
• Assist customers in deciding to fix or trade-in their vehicle.
• Oversee service center scheduling and workflow.
• Inform customers of changes or when their vehicle is ready.
• Close ROs and obtain customer signatures.
• Open repair orders under warranty or customer pay status.

Skills

Customer service

Dealership experience

Mechanical aptitude

Written & verbal communication

Team player

Job description

Cumberland International Trucks of FL, LLC. is seeking a bright and mechanically apt Service Advisor to join our service team in Orlando, FL.Service Advisor responsibilities include intake ofcustomers, communicating repair needs and costs, handling all incoming work write ups, opening/closing repair orders and relaying info to Service Techs, while keeping customer up to date on their vehicle's repair status. We're in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a LEADER.
*2 years of customer service experience & ideally,dealership experience desired.

As a family and veteran-owned International Truck dealer group, we pride ourselves on offering a fun, empowering, customer-first culture with huge growth opportunities! If you're looking to start a Career, Cumberland offers a Career Path- not just a job, we provide a SAFE and positive work environment per our core values: HONOR, READINESS, VICTORY, LOYALTY and TEAMWORK.

Responsibilities:

• Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
• Write up customers' vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use the OEM questionnaires and attach documents to the Repair Order (RO).
• Consultwith technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assistcustomer with deciding to fix their car through the dealership's shop or trading the vehicle in
• Overseeand managethe service center's scheduling and workflow
• Informcustomers of changes in service or when their vehicle is ready to be picked up.
• Close ROs.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.

Qualifications:

• Minimum 2years of Customer Service experience
• Service Advisor experience in a dealership environment is a plus
• Mechanical aptitude & ability to understand technical knowledge
• Conducts oneself in a professional manner
• Team player with a strong sense of commitment to the customer
• Self motivated with good written & verbal communication skills

Benefits We Offer Our Employees:

• Work-life Balance /Mentorship Programs / Internship Programs
• 8 Paid Holidays /Paid Time Off (PTO) / Vacation / Paid Birthday Off
• Paid Training / Certification Reimbursement /$500 Employee Referral
• 401-K with Employer Match thru Fidelity /Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life /Short-Term Disability / Voluntary Long-Term Disability
• Access to Teladoc - 24/7/365 digital access to doctors

Core Brand Promise:

Access to Technology- Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.

Continuous Improvement- Today's customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.

Flawless Execution- From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.

EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.