Truck Service Advisor: Customer Care & Repairs

Hireology; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-life balance

Mentorship programs

Internship programs

Paid Holidays

Paid Time Off

Vacation

Paid Birthday Off

Certification reimbursement

Employee referral program

401K with employer match

Medical insurance

Vision & Dental

Life and AD&D

Short-Term Disability

Long-Term Disability

Teladoc access

Job summary

Cumberland International Trucks of FL, LLC. in Orlando, FL seeks a bright, mechanically apt Service Advisor to join our service team. You will intake customers, relay repair needs and costs, open/close repair orders, and keep customers informed on repair status.

We pride ourselves on a family and veteran‑owned culture with growth opportunities through a defined Career Path. A minimum of 2 years of customer service experience is required; dealership service advisor experience is a plus.

Qualifications

• Minimum 2 years of customer service experience.
• Service advisor experience in a dealership environment is a plus.
• Mechanical aptitude and ability to understand technical knowledge.
• Conducts oneself in a professional manner.
• Team player with a strong sense of commitment to the customer.
• Self motivated with good written & verbal communication skills.

Responsibilities

• Receive and flow of all incoming work, communication with customers and all internal departments.
• Greet customers and obtain vehicle information for repairs and invoicing.
• Write up customers' vehicle issues and concerns clearly.
• Use OEM questionnaires and attach documents to the Repair Order.
• Consult with technicians about needed repairs and alternatives.
• Answer customer questions about service outcomes and warranties.
• Inform customers about potential cost savings and warranty protections.
• Assist customers in deciding to fix or trade-in their vehicle.
• Oversee service center scheduling and workflow.
• Inform customers of changes or when their vehicle is ready.
• Close ROs and obtain customer signatures.
• Open repair orders under warranty or customer pay status.

Skills

Customer service

Dealership experience

Mechanical aptitude

Written & verbal communication

Team player

Job description

Cumberland International Trucks of FL, LLC. in Orlando, FL seeks a bright, mechanically apt Service Advisor to join our service team. You will intake customers, relay repair needs and costs, open/close repair orders, and keep customers informed on repair status.

We pride ourselves on a family and veteran‑owned culture with growth opportunities through a defined Career Path. A minimum of 2 years of customer service experience is required; dealership service advisor experience is a plus.