Service Manager

Cumberland Companies; Ocala (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Vacation

Paid Birthday Off

401(k) with Employer Match

Medical / Dental / Vision Options

Job summary

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership. In this role, you will lead a high-performing team, enhance customer relationships, and ensure operational excellence. You will manage daily operations, support technicians, and drive productivity in the Service Department.

With over 5 years of industry experience, strong leadership skills, and a commitment to customer service, you can thrive in our supportive environment. We value our employees with competitive benefits, including paid holidays, medical options, and 401(k) contributions.

Qualifications

• 5+ years of technical experience in the medium/heavy-duty truck industry.
• Strong internal and external customer service abilities.
• Proven ability to lead others in a positive, empowering way.

Responsibilities

• Manage daily operations of the Service Department.
• Build strong customer relationships through clear communication.
• Support technicians through training, development, and performance feedback.

Skills

Technical experience in medium/heavy-duty truck industry

Customer service abilities

Leadership skills

Organizational abilities

Communication skills

Education

ASE and/or OEM certifications

Tools

Microsoft applications

Job description

Lead a high performing team. Shape the customer experience. Grow your career.

Service Manager – Ocala, FL

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership—someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family‑owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long‑term career with real impact.

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone—building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.

In This Role, You Will

• Lead a service team with clarity, coaching, and accountability
• Strengthen long‑term customer relationships through consistency & trust
• Drive productivity, technician development, and operational excellence
• Increase profitability through staffing efficiency & quality standards
• Ensure the department delivers reliable, high‑quality workmanship
• Foster collaboration with other departments to support dealership success

Key Responsibilities

• Manage daily operations of an efficient, profitable Service Department
• Build strong customer relationships through clear communication and follow‑through
• Support and guide technicians through training, development, and performance feedback
• Uphold warranty guidelines and ensure accurate documentation
• Maintain high product and technical knowledge to support the team
• Identify opportunities to improve productivity and reduce costs
• Maintain departmental organization, workflow, and adherence to processes
• Collaborate with other departments to achieve dealership goals
• Champion a culture of teamwork, respect, and continuous improvement

Required Qualifications

• 5+ years of technical experience in the medium/heavy‑duty truck industry
• Technician training such as ASE and/or OEM certifications (desired)
• Strong internal and external customer service abilities
• Familiarity with warranty processes and guidelines
• Proven ability to lead others in a positive, empowering way
• Strong written and verbal communication skills
• High degree of product and technical knowledge
• Strong organizational abilities and comfort with multitasking

Preferred Qualifications

• Working knowledge of Microsoft applications used at this location
• Commitment to personal and professional development
• Knowledge of International and supplier warranty policies
• Ability to support teamwork and a respectful, collaborative environment

Benefits

• 8 Paid Holidays
• PTO
• Vacation
• Paid Birthday Off
• Work‑life balance focus
• $500 Employee Referral Bonus
• Mentorship & Internship Programs
• Paid Training & Certification Reimbursements
• 401(k) with Employer Match (Fidelity)
• Medical / Dental / Vision Options
• Life & AD&D Coverage
• Supplemental Life Insurance
• ShortTerm & LongTerm Disability Options
• 24/7 Access to Teladoc
• Free & Confidential Employee Assistance Program

Cumberland International Trucks is an equal‑opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.

Ready to make an impact? Apply today.