Service Manager: Lead High-Performance Truck Service Team

Cumberland Companies; Ocala (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Vacation

Paid Birthday Off

401(k) with Employer Match

Medical / Dental / Vision Options

Job summary

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership. In this role, you will lead a high-performing team, enhance customer relationships, and ensure operational excellence. You will manage daily operations, support technicians, and drive productivity in the Service Department.

With over 5 years of industry experience, strong leadership skills, and a commitment to customer service, you can thrive in our supportive environment. We value our employees with competitive benefits, including paid holidays, medical options, and 401(k) contributions.

Qualifications

• 5+ years of technical experience in the medium/heavy-duty truck industry.
• Strong internal and external customer service abilities.
• Proven ability to lead others in a positive, empowering way.

Responsibilities

• Manage daily operations of the Service Department.
• Build strong customer relationships through clear communication.
• Support technicians through training, development, and performance feedback.

Skills

Technical experience in medium/heavy-duty truck industry

Customer service abilities

Leadership skills

Organizational abilities

Communication skills

Education

ASE and/or OEM certifications

Tools

Microsoft applications

Job description

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership. In this role, you will lead a high-performing team, enhance customer relationships, and ensure operational excellence. You will manage daily operations, support technicians, and drive productivity in the Service Department.

With over 5 years of industry experience, strong leadership skills, and a commitment to customer service, you can thrive in our supportive environment. We value our employees with competitive benefits, including paid holidays, medical options, and 401(k) contributions.