Service Manager II: Leadership & Growth Path

VIP, Inc.; Portland, Northern (ME, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II (SMII) to lead a service team on site in Maine. This exempt role acts as a development path toward a future Service Manager, upholding VIP standards and delivering exceptional customer experiences.

The SMII will learn VIP processes, supervise staffing, ensure safety, and coordinate training (LMS, vendor, ASE). Responsibilities include scheduling, communication, and effective work-order dispatching with a focus on quality and compliance.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.

Responsibilities

• Ensure workplace safety is Priority #1 and follow safety policies.
• Learn VIP processes and build an effective team.
• Schedule and deploy staff to meet customer needs across all operating hours.
• Train and coach associates toward LMS and vendor training; pursue ASE certifications.
• Direct work order dispatching to technicians and monitor daily operations.
• Maintain facility and equipment in a clean, safe condition; ensure compliance with policies.

Skills

People management

Leadership

Verbal & written communication

Analytical thinking

Time management

Education

Two-year college or technical school

Equivalent education/experience

Job description

VIP, Inc. is seeking a Service Manager II (SMII) to lead a service team on site in Maine. This exempt role acts as a development path toward a future Service Manager, upholding VIP standards and delivering exceptional customer experiences.

The SMII will learn VIP processes, supervise staffing, ensure safety, and coordinate training (LMS, vendor, ASE). Responsibilities include scheduling, communication, and effective work-order dispatching with a focus on quality and compliance.