Service Manager II: Lead Auto Service Team

VIP, Inc.; Claremont (NH); On-site; USD 65,000 - 95,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II (SMII) to advance from an Assistant Manager role and lead a service team in delivering an exceptional automotive customer experience.

The SMII will champion safety, training, and VIP standards while developing a high-performing team across all hours of operation. The role requires exempt employment status, strong leadership, and a deep knowledge of automotive servicing.

Qualifications

• Strong people management and leadership skills.
• Clear verbal and written communication abilities.
• Solid business sense with ability to analyze, prioritize, and implement solutions.
• Excellent organizational and time management skills.
• Solid understanding of automotive servicing and the industry.

Responsibilities

• Maintain workplace safety as Priority #1 and ensure compliance with policies.
• Perform duties of Assistant Manager and develop team toward future Service Manager roles.
• Learn VIP processes and execute responsibilities to deliver exceptional customer experiences.
• Schedule and lead the team to meet customer needs across all hours.
• Oversee team coaching, LMS training, and ASE certifications where applicable.
• Ensure proper dispatching of work orders and on-site maintenance of the location.
• Communicate with management and attend periodic training sessions.

Skills

People management

Verbal communication

Written communication

Business sense

Analytical thinking

Time management

Automotive industry knowledge

Education

Associate degree or technical training

Experience in automotive service management

Job description

VIP, Inc. is seeking a Service Manager II (SMII) to advance from an Assistant Manager role and lead a service team in delivering an exceptional automotive customer experience.

The SMII will champion safety, training, and VIP standards while developing a high-performing team across all hours of operation. The role requires exempt employment status, strong leadership, and a deep knowledge of automotive servicing.