Emerging Service Manager — Lead a High-Performance Team

VIP Tires & Service; Shelburne (VT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II (SMII) to join our team in Shelburne, VT. The role develops high-potential staff toward future Service Manager responsibilities while ensuring safe operations and exceptional customer experiences at the location.

The SMII will learn VIP processes, supervise staffing, coordinate training, and monitor service metrics. This exempt position demands strong leadership and adherence to policies, safety, and quality standards.

Qualifications

• Two years related experience in automotive service management.
• Two-year college or technical school recommended.
• Equivalent combination of education and experience.
• Valid driver’s license in residence.
• Equipment safety certification.
• ASE C1 Service Consultant certification required.
• ASE P2 Parts Specialist certification recommended.
• ASE G1 Maintenance & light repair certification recommended.
• State inspection license required where applicable.

Responsibilities

• Maintain workplace safety as Priority #1 and report unsafe conditions.
• Carry out duties of the Assistant Manager position.
• Learn VIP processes to build an extraordinary team and customer experience.
• Schedule team to meet customer needs across all hours of operation.
• Communicate with the team via daily huddles and store meetings.
• Train and coach associates, overseeing LMS and vendor training.
• Oversee facility and equipment maintenance and cleanliness.
• Ensure compliance with ethics and regulatory standards.
• Coordinate with management and act as policy administrator.
• Support performance measurement through daily/weekly/monthly reports.

Skills

People management

Communication

Business acumen

Organization

Automotive servicing knowledge

Education

Two-year college/technical school recommended

Job description

VIP, Inc. is seeking a Service Manager II (SMII) to join our team in Shelburne, VT. The role develops high-potential staff toward future Service Manager responsibilities while ensuring safe operations and exceptional customer experiences at the location.

The SMII will learn VIP processes, supervise staffing, coordinate training, and monitor service metrics. This exempt position demands strong leadership and adherence to policies, safety, and quality standards.