Service Manager II - Lead Auto Team & VIP Experience

VIP, Inc.; Windham (ME); On-site; USD 65,000 - 85,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II to lead a service team at our Windham, ME location. The role emphasizes safety, process adherence, and delivering an exceptional customer experience through VIP programs.

The SMII works under the Service Manager to develop the team, ensure training completion, and manage daily operations, scheduling, and performance reporting. Exempt, full-time role with standard 50-hour weeks.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.

Responsibilities

• Lead a VIP team to deliver safe, compliant automotive service.
• Hire and develop associates; ensure LMS & vendor training completion.
• Schedule team to meet customer needs across all hours.
• Oversee facility/equipment maintenance and safety compliance.

Skills

Leadership

Communication

Analytical thinking

Time management

Education

Two-year college or technical school program

Equivalent combination of education and experience

Job description

VIP, Inc. is seeking a Service Manager II to lead a service team at our Windham, ME location. The role emphasizes safety, process adherence, and delivering an exceptional customer experience through VIP programs.

The SMII works under the Service Manager to develop the team, ensure training completion, and manage daily operations, scheduling, and performance reporting. Exempt, full-time role with standard 50-hour weeks.