Service Manager II — Lead a High-Impact Auto Service Team

VIP Tires & Service; Somersworth (NH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II (SMII) to lead a team in delivering an exceptional customer experience in a busy automotive service location. The role acts as a development path toward a Service Manager, ensuring safety, training, and VIP standards are met.

Exempt, full-time position requiring strong leadership, scheduling, and compliance with policies. The SMII will mentor staff, manage daily operations, and uphold high service levels across all shifts.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Learn VIP processes and lead a team to deliver exceptional customer experience.
• Hire and develop associates; ensure LMS and vendor training is completed.
• Schedule the team to meet customer needs across all hours of operation.
• Communicate effectively with the team and attend meetings; monitor emails for appointments.
• Manage facility and equipment to maintain clean, safe service department and compliance with regulations.
• Enforce service ethics and municipal, state, and federal regulations.

Skills

People management

Leadership

Communication

Time management

Automotive service knowledge

Education

Two-year college or technical program

Tools

ASE Certification C1

Job description

VIP, Inc. is seeking a Service Manager II (SMII) to lead a team in delivering an exceptional customer experience in a busy automotive service location. The role acts as a development path toward a Service Manager, ensuring safety, training, and VIP standards are met.

Exempt, full-time position requiring strong leadership, scheduling, and compliance with policies. The SMII will mentor staff, manage daily operations, and uphold high service levels across all shifts.