Service Manager II - Automotive Service Leader

VIP, Inc.; Burlington, Northern (VT, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II to support store operations and mentor the service team while upholding VIP standards. The SMII is a development role aimed at preparing for a future Service Manager position.

The role emphasizes safety, team building, scheduling, and delivering an exceptional customer experience while implementing VIP programs and policies. Strong leadership and communication are essential.

Qualifications

• Two years related experience in automotive service management.
• Two-year college or technical school program recommended.
• Equivalent combination of education and experience.
• Current, valid driver’s license; ASE certifications recommended.

Responsibilities

• Ensure workplace safety is Priority #1 and compliance with policies.
• Carry out duties of the Assistant Manager position.
• Learn VIP processes and build an extraordinary team.
• Schedule the team to meet customer needs across hours of operation.
• Communicate with the team via daily huddles and meetings.
• Train and deliver the 5 for 5 process to educate customers.
• Oversee dispatching and assignment of work orders to technicians.
• Attend off-site meetings and training sessions several times yearly.

Skills

People management

Communication

Business sense

Organization

Industry knowledge

Education

Two-year college or technical school

Equivalent education/experience

Job description

VIP, Inc. is seeking a Service Manager II to support store operations and mentor the service team while upholding VIP standards. The SMII is a development role aimed at preparing for a future Service Manager position.

The role emphasizes safety, team building, scheduling, and delivering an exceptional customer experience while implementing VIP programs and policies. Strong leadership and communication are essential.