Service Manager II — Lead, Develop & Deliver VIP Service

Colonial Group; Londonderry (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP is seeking a Service Manager II to lead a service team, ensure safety compliance, and execute VIP programs and standards at the location. The role acts as a development path toward becoming a Service Manager, delivering exceptional customer experiences and coordinating with management to optimize service delivery.

The candidate will supervise daily operations, train staff, and maintain facility and equipment standards while adhering to policies and procedures and state regulations.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with ability to analyze and implement solutions.

Responsibilities

• Hire and develop a superior team, ensure LMS and vendor training completion.
• Schedule the team to meet customer needs during all hours of operation.
• Communicate with team via daily huddles and store meetings; monitor emails for appointments.

Skills

People management

Communication

Safety compliance

Education

Two-year college or technical school

Job description

VIP is seeking a Service Manager II to lead a service team, ensure safety compliance, and execute VIP programs and standards at the location. The role acts as a development path toward becoming a Service Manager, delivering exceptional customer experiences and coordinating with management to optimize service delivery.

The candidate will supervise daily operations, train staff, and maintain facility and equipment standards while adhering to policies and procedures and state regulations.