Emerging Service Leader — Customer Experience

Colonial Group; Mexico (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

Colonial Group is seeking a Service Manager II to lead a VIP service team, uphold safety, and implement core service processes. The role develops future Service Manager capabilities through coaching and performance management, while ensuring high-quality customer experiences and adherence to established standards.

The position emphasizes policy enforcement, teamwork, and continuous improvement in a fast-paced service environment at the location.

Qualifications

• Two years related experience in automotive service management.
• Completion of a two-year college or technical school program recommended.
• ASE certifications (C1, P2, G1) recommended/required depending on location.

Responsibilities

• Maintain workplace safety as priority and follow safety policies.
• Perform duties of Assistant Manager and lead a VIP team.
• Learn VIP processes to ensure exceptional customer experience.
• Schedule the team to meet customer needs during all hours.
• Communicate with the team through daily huddles and meetings.
• Oversee training, LMS completion, vendor training, and ASE prep.

Skills

People management

Communication

Business sense

Organization

Automotive servicing knowledge

Education

Two-year college or technical school

Equivalent education/experience

Job description

Colonial Group is seeking a Service Manager II to lead a VIP service team, uphold safety, and implement core service processes. The role develops future Service Manager capabilities through coaching and performance management, while ensuring high-quality customer experiences and adherence to established standards.

The position emphasizes policy enforcement, teamwork, and continuous improvement in a fast-paced service environment at the location.