Rising Service Leader: Automotive Team Manager

Colonial Group; Bath (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP is seeking a Service Manager II to lead a service team in delivering exceptional customer experiences while maintaining safety and compliance. This exempt role involves mentoring staff, coordinating scheduling across all hours, and upholding VIP standards and programs at the location.

The candidate will develop teams, ensure LMS and vendor trainings are completed, and manage service operations to meet performance targets and customer satisfaction goals.

Qualifications

• Two years related experience in automotive service management.
• Completion of a two-year college or technical school program recommended.
• Equivalent combination of education and experience acceptable.
• Current, valid driver’s license required.
• ASE Certification C1 – Service Consultant required; P2 and G1 recommended.

Responsibilities

• Ensure workplace safety is Priority #1 and report unsafe conditions.
• Perform duties of Assistant Manager as assigned.
• Learn VIP processes to lead a team delivering a superior customer experience.
• Hire associates and develop a high-performing team with LMS and vendor trainings.
• Schedule the team to cover all hours of operation.
• Communicate with the team via daily huddles and bi-monthly meetings.
• Monitor email for appointments and customer communications.
• Train and deliver the 5 for 5 process to educate customers about vehicle conditions and solutions.
• Control dispatching and assignment of work orders to technicians.
• Attend off-site meetings and training as needed.

Skills

People management

Leadership

Communication

Analytical thinking

Time management

Automotive knowledge

Education

Two-year college or technical school

Equivalent education/experience

Job description

VIP is seeking a Service Manager II to lead a service team in delivering exceptional customer experiences while maintaining safety and compliance. This exempt role involves mentoring staff, coordinating scheduling across all hours, and upholding VIP standards and programs at the location.

The candidate will develop teams, ensure LMS and vendor trainings are completed, and manage service operations to meet performance targets and customer satisfaction goals.