Emerging Service Manager – Auto Service

VIP, Inc.; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II to step into leadership, manage a service team, and uphold VIP standards. This role emphasizes safety, training, and delivering a memorable customer experience at the location.

The SMII is groomed to potentially advance to Service Manager, overseeing processes, scheduling, and performance metrics while ensuring compliant operations and effective communication with staff and customers.

Qualifications

• Two years related experience in automotive service management
• Two-year college or technical school recommended
• Equivalent combination of education and experience

Responsibilities

• Ensure workplace safety is Priority #1 and report hazards
• Carry out duties of Assistant Manager and lead the team
• Learn VIP processes to deliver superior customer experiences
• Schedule the team to meet customer needs across all hours
• Communicate with the team via daily huddles and store meetings
• Oversee service desk readiness and equipment maintenance

Skills

People management

Verbal and written communication

Business sense

Organization and time management

Automotive servicing knowledge

Education

Two-year college or technical school

Equivalent education and experience

Job description

VIP, Inc. is seeking a Service Manager II to step into leadership, manage a service team, and uphold VIP standards. This role emphasizes safety, training, and delivering a memorable customer experience at the location.

The SMII is groomed to potentially advance to Service Manager, overseeing processes, scheduling, and performance metrics while ensuring compliant operations and effective communication with staff and customers.