Emerging Service Manager — Auto Shop Leader

VIP, Inc.; Keene, Northern (NH, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II (SMII) to join our Keene, NH location. Reporting to the Service Manager, this exempt role acts as a development path toward a future Service Manager, guiding a team to deliver the VIP customer experience and uphold safety and standards.

The SMII will learn VIP’s processes, manage scheduling, training, and communications, and ensure compliance with policies and procedures while optimizing service results for customers at their location.

Qualifications

• Two years related experience in automotive service management.
• Completion of a two-year college or technical school program recommended.
• Equivalent combination of education and experience.

Responsibilities

• Learn VIP processes and lead an extraordinary team to deliver a superior customer experience.
• Hire, develop, and coach associates; ensure LMS and vendor training completion.
• Schedule the team for all hours of operation and communicate effectively.
• Oversee safety, policy compliance, and maintain a clean, organized service area.
• Coordinate dispatch of work orders and participate in occasional training sessions.

Skills

People management

Communication

Organization

Automotive servicing knowledge

Education

Two-year college program

Equivalent education/experience

Job description

VIP, Inc. is seeking a Service Manager II (SMII) to join our Keene, NH location. Reporting to the Service Manager, this exempt role acts as a development path toward a future Service Manager, guiding a team to deliver the VIP customer experience and uphold safety and standards.

The SMII will learn VIP’s processes, manage scheduling, training, and communications, and ensure compliance with policies and procedures while optimizing service results for customers at their location.