Service Manager II – Lead a High-Impact Automotive Team

VIP, Inc.; Billerica (MA); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

VIP, Inc. in Massachusetts seeks a Service Manager II to lead a crew in a fast-paced auto service location. The SMII supports the Service Manager and helps deliver VIP programs while ensuring safety and quality customer experiences.

You will supervise technicians, manage scheduling, train staff, and enforce policy compliance. Exempt role with standard 50-hour week and opportunities to develop into a Service Manager.

Formación

• Two years related experience in automotive service management.
• Two-year college or technical program recommended.
• Equivalent combination of education and experience accepted.

Responsabilidades

• Maintain workplace safety as Priority #1; follow safety policies and report unsafe conditions.
• Carry out all duties of the Assistant Manager and lead the VIP team.
• Learn VIP processes and develop an exceptional customer experience.
• Schedule the team to meet customer needs across all hours of operation.
• Train, coach, and develop associates; ensure LMS and vendor training.

Conocimientos

People management

Communication

Analytical thinking

Time management

Automotive knowledge

Educación

Two-year college or technical program

Equivalent education/experience

Descripción del empleo

VIP, Inc. in Massachusetts seeks a Service Manager II to lead a crew in a fast-paced auto service location. The SMII supports the Service Manager and helps deliver VIP programs while ensuring safety and quality customer experiences.

You will supervise technicians, manage scheduling, train staff, and enforce policy compliance. Exempt role with standard 50-hour week and opportunities to develop into a Service Manager.