Automotive Service Team Lead (Manager in Training)

VIP, Inc.; Concord (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

VIP, Inc. in Concord, NH seeks a Service Manager II to support daily operations, lead a dedicated service team, and uphold VIP standards to deliver exceptional customer experiences.

The SMII will work under the Service Manager, develop staff, ensure safety, schedule, and compliance with automotive service practices; requires two years in automotive service management; ASE certifications preferred.

Qualifications

• Two years related experience in automotive service management is required or strongly preferred (as per job listing).
• Completion of a two-year college or technical school program is recommended.
• Equivalent combination of education and experience will be considered.
• ASE certifications are recommended to support expertise.

Responsibilities

• Ensure workplace safety is Priority #1 and complies with policies.
• Carry out all duties and responsibilities of the Assistant Manager position.
• Learn VIP's processes and be prepared to lead a team to deliver VIP standards.
• Schedule the team to meet customer needs across all hours.
• Communicate with the team daily through huddles and store meetings.
• Train and deliver the 5 for 5 process to educate customers on vehicle conditions and solutions.
• Monitor work orders and dispatch with first-available technician.
• Attend off-site meetings and training sessions as needed.

Skills

People management

Leadership

Communication

Organizational skills

Automotive servicing knowledge

Education

Two years related experience in automotive service management

Two-year college or technical school program recommended

Equivalent education and experience

Job description

VIP, Inc. in Concord, NH seeks a Service Manager II to support daily operations, lead a dedicated service team, and uphold VIP standards to deliver exceptional customer experiences.

The SMII will work under the Service Manager, develop staff, ensure safety, schedule, and compliance with automotive service practices; requires two years in automotive service management; ASE certifications preferred.