Service Manager II: Automotive Team Leader in Training

VIP, Inc.; Williston (VT); Hybrid; USD 75,000 - 110,000; Full time

Job summary

VIP, Inc. in Williston, VT seeks a Service Manager II to support the Service Manager and lead a team of technicians. This exempt role focuses on safe, efficient operations and delivering exceptional customer experiences by upholding VIP programs and standards.

The SMII develops staff, schedules, ensures compliance with policies, trains associates, and communicates across the store. Previous automotive service management experience is required; ASE certifications are preferred.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• ASE certifications such as C1/P2/G1 recommended for preferred candidates.

Responsibilities

• Ensure workplace safety is priority and follow all safety policies.
• Learn VIP processes and develop a high-performing team.
• Schedule the team to meet customer needs across all hours.
• Train and coach associates; ensure LMS and vendor training completion.
• Oversee dispatching of work orders to technicians following first-available guideline.
• Maintain facility and equipment, ensure cleanliness and readiness.

Skills

People management

Leadership

Communication skills

Organization

Automotive service knowledge

Education

Two-year college or technical school

Equivalent education/experience

Job description

VIP, Inc. in Williston, VT seeks a Service Manager II to support the Service Manager and lead a team of technicians. This exempt role focuses on safe, efficient operations and delivering exceptional customer experiences by upholding VIP programs and standards.

The SMII develops staff, schedules, ensures compliance with policies, trains associates, and communicates across the store. Previous automotive service management experience is required; ASE certifications are preferred.