Service Manager

Spectrum Search Group; Boise (ID); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Healthcare coverage

Annual bonus (10%)

Zusammenfassung

Spectrum Search Group seeks a Service Manager to lead field operations for a high-volume, PE-backed home services organization. You will manage technicians, drive daily execution, ensure safety and quality, and guide growth into Branch Management.

Join a fast-growing company with multiple brands across states, offering a company vehicle, comprehensive healthcare, and a ~10% annual bonus.

Qualifikationen

• 3+ years of leadership experience managing technicians or field employees.
• Experience in lawn care, landscaping, pest control, tree care, HVAC, plumbing, electrical, facilities services, distribution, or another field-service environment.
• Strong background in scheduling, routing, workforce planning, and daily operations.
• Experience hiring, onboarding, training, and developing employees.
• Proven ability to manage productivity, labor, quality, and customer satisfaction.
• Comfortable using systems, reporting, and KPIs to drive performance.
• Strong communication and leadership skills.
• Valid driver's license with a safe driving record.

Aufgaben

• Hire, train, coach, and develop field technicians
• Conduct performance reviews and manage employee performance
• Drive accountability, engagement, and team culture
• Ensure team members maintain required certifications and licenses
• Identify training needs through ride-alongs, audits, and field observations
• Oversee scheduling, routing, workforce planning, and capacity management
• Ensure work is completed safely, efficiently, and to quality standards
• Monitor productivity, labor utilization, and service delivery
• Manage equipment, vehicles, materials, and supplies
• Resolve customer issues and service concerns
• Manage department budgets, labor costs, and operational expenses
• Monitor KPIs and productivity metrics
• Identify opportunities to improve efficiency and profitability
• Support revenue growth through strong operational execution
• Provide field leadership and inspections
• Ensure compliance with safety, licensing, and regulatory requirements
• Implement best practices and process improvements

Kenntnisse

Leadership

Field operations

Scheduling & routing

Team development

Budget/P&L awareness

Customer service

Safety/compliance

Driver's license

Jobbeschreibung

A rapidly growing, private equity-backed home services organization is seeking a Service Manager to lead field operations for a high-volume branch. The company operates across multiple states and service lines, serving residential and commercial customers through a network of established brands.

This is a hands-on leadership role responsible for managing technicians, driving daily execution, maintaining service quality, and ensuring operational and financial performance. The position offers significant growth potential for leaders interested in advancing into Branch Management.

What You'll Do

Lead & Develop Teams

• Hire, train, coach, and develop field technicians
• Conduct performance reviews and manage employee performance
• Drive accountability, engagement, and team culture
• Ensure team members maintain required certifications and licenses
• Identify training needs through ride-alongs, audits, and field observations

Manage Daily Operations

• Oversee scheduling, routing, workforce planning, and capacity management
• Ensure work is completed safely, efficiently, and to quality standards
• Monitor productivity, labor utilization, and service deliveryManage equipment, vehicles, materials, and supplies
• Resolve customer issues and service concerns
• Manage department budgets, labor costs, and operational expenses
• Monitor KPIs and productivity metrics
• Identify opportunities to improve efficiency and profitability
• Support revenue growth through strong operational execution

Provide Field Leadership

• Support technicians in the field as needed
• Conduct quality inspections and performance audits
• Ensure compliance with safety, licensing, and regulatory requirements
• Implement best practices and process improvements

What We're Looking For

• 3+ years of leadership experience managing technicians or field employees
• Experience in lawn care, landscaping, pest control, tree care, HVAC, plumbing, electrical, facilities services, distribution, or another field-service environment
• Strong background in scheduling, routing, workforce planning, and daily operations
• Experience hiring, onboarding, training, and developing employees
• Proven ability to manage productivity, labor, quality, and customer satisfaction
• Comfortable using systems, reporting, and KPIs to drive performance
• Strong communication and leadership skills
• Valid driver's license with a safe driving record

Preferred Qualifications

• Prior budget or P&L responsibility
• Applicator license, pesticide certification, or similar industry credentials
• Includes a company vehicle, comprehensive healthcare, and ~10% bonus annually.