Field Service Manager: Team Lead & Operations Excellence

Frontmatec, Inc.; Kansas City (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Frontmatec, Inc. is seeking a Field Service Team Supervisor to lead and mentor a crew of field service technicians, coordinating with dispatch and ensuring timely, high-quality service at customer sites.

The role requires 5+ years in field service with supervisory experience, proficiency in MS Office, technical manuals, field service software, and a strong focus on safety (OSHA). Regular travel to customer sites and on-call support will be required.

Qualifications

• Strong knowledge of Microsoft Office and ability to interpret manuals and schematics.
• Experience with field service management software and mobile apps.
• Excellent communication and strong sense of responsibility.
• Familiarity with OSHA safety standards and regulations.

Responsibilities

• Conduct regular team meetings to discuss performance and updates.
• Perform periodic performance reviews and set goals for team members.
• Maintain accurate records of team activities, performance, and incidents.
• Develop and maintain work schedules for field service technicians.
• Coordinate with dispatch for efficient job assignments and routing.
• Approve timesheets and expense reports for the team.
• Monitor safety compliance and quality standards on site.
• Oversee resolution of customer issues with bi-weekly customer calls.
• Identify training needs and work with Training Coordinator on plans.
• Visit jobsites to validate safety practices and service quality.
• Gather feedback on hazards, equipment design, and PPE; implement corrective actions.

Skills

Microsoft Office

Technical manuals & blueprints

Field service management software

Communication

Sense of responsibility

Stress resistance

OSHA safety knowledge

Education

Electromechanics or automation degree

Job description

Frontmatec, Inc. is seeking a Field Service Team Supervisor to lead and mentor a crew of field service technicians, coordinating with dispatch and ensuring timely, high-quality service at customer sites.

The role requires 5+ years in field service with supervisory experience, proficiency in MS Office, technical manuals, field service software, and a strong focus on safety (OSHA). Regular travel to customer sites and on-call support will be required.