Service Manager - Automotive Team Leader & Profit Driver

servco; Hawaii; On-site; USD 90,000 - 120,000; Full time

Job summary

Servco Maui Lexus and Subaru dealership is seeking a Service Manager to lead a team of service professionals. The role focuses on efficient, profitable day-to-day service operations and building a high-performing team to achieve financial, employee, and customer satisfaction targets.

You will manage service consultants, technicians, dispatchers, and warranty staff, ensuring quality repairs, safety, and compliance while enhancing customer service index performance.

Qualifications

• High school graduate or equivalent.
• AS Degree in Auto Technology and ASE certification preferred.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of auto dealership service management system.
• DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred.
• Proficient in Microsoft Word and Excel.
• Strong problem solver that is analytical and organized.
• Natural leader who’s able to build teams and make decisions.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets.
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner.
• Direct Lot Attendants to move vehicles and shuttle customers safely.
• Manage and ensure warranty administration staff completes paperwork accurately.
• Monitor, report, and correct any safety or compliance issues.

Skills

Leadership

Customer service

Team building

Communication

Problem solving

MS Office

Education

AS degree in Auto Technology

ASE Certification

Tools

DealerTrack

Microsoft Excel

Microsoft Word

Job description

Servco Maui Lexus and Subaru dealership is seeking a Service Manager to lead a team of service professionals. The role focuses on efficient, profitable day-to-day service operations and building a high-performing team to achieve financial, employee, and customer satisfaction targets.

You will manage service consultants, technicians, dispatchers, and warranty staff, ensuring quality repairs, safety, and compliance while enhancing customer service index performance.