Auto Service Manager - Lead a High-Performance Team

Servco Pacific Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Servco Pacific Inc. is seeking a Service Manager to lead the service team at our Maui Lexus and Subaru dealership. You will oversee day-to-day operations, plan and organize, and ensure an efficient, profitable service department while delivering outstanding customer service.

You will manage Service Consultants, Dispatchers, and Technicians, drive warranty processing, and monitor safety and compliance. The role requires leadership, communication, and a focus on achieving financial and

Qualifications

• High school graduate or equivalent.
• A.S. Degree in Auto Technology and ASE certification preferred.
• Valid driver’s license and clean driving record.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of auto dealership service management system DealerTrack and warranty processing experience preferred.
• Proficient in Microsoft Word and Excel.
• Strong problem solver that is analytical and organized.
• Natural leader who’s able to build teams and make decisions.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets.
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner.
• Direct Lot Attendants to move vehicles and shuttle customers safely.
• Manage and ensure warranty administration staff completes paperwork accurately.
• Monitor, report, and correct any safety or compliance issues.

Skills

Leadership

Customer service

Communication

Team building

Problem solving

Organizational skills

Education

Associate degree in Auto Technology

ASE certification (preferred)

Tools

DealerTrack

Warranty processing experience

Microsoft Word

Microsoft Excel

Job description

Servco Pacific Inc. is seeking a Service Manager to lead the service team at our Maui Lexus and Subaru dealership. You will oversee day-to-day operations, plan and organize, and ensure an efficient, profitable service department while delivering outstanding customer service.

You will manage Service Consultants, Dispatchers, and Technicians, drive warranty processing, and monitor safety and compliance. The role requires leadership, communication, and a focus on achieving financial and