Service Manager

Servco Pacific Inc.; Hawaii; On-site; USD 95,000 - 125,000; Full time

Job summary

Servco Pacific Inc. is seeking a Service Manager for our Maui Lexus and Subaru dealership to lead a team of auto service professionals. You will oversee day-to-day operations, dispatch personnel, and ensure repairs are completed safely and efficiently while meeting department targets.

The role requires strong leadership, excellent communication, and experience in dealership service management. You will manage warranty processing, use DealerTrack, and foster customer satisfaction while driving

Qualifications

• High school graduate or equivalent.
• AS Degree in Auto Technology and ASE certification preferred.
• Valid driver's license with clean driving record.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills; excellent communication.

Responsibilities

• Lead Service Consultants to hit sales and customer service targets.
• Supervise Dispatchers and Auto Technicians for safe, timely repairs.
• Direct Lot Attendants to move vehicles and shuttle customers safely.
• Monitor warranty administration for accuracy and compliance.
• Identify safety or regulatory issues and implement corrective actions.

Skills

Leadership

Customer service

Verbal & written communication

Problem solving

Team motivation

Education

High school diploma or equivalent

AS Degree in Auto Technology

ASE certification

Tools

DealerTrack

Warranty processing

Microsoft Word

Microsoft Excel

Job description

Are you dedicated to delivering excellent customer service and leading a team of automotive service professionals? Servco is looking for a Service Manager to lead a team of service professionals at our Maui Lexus and Subaru dealership. The Service Manager will be responsible for ensuring an efficient and profitable service department including planning, organizing, and measuring the day-to-day operations of the department. This position will also be responsible for building and managing an effective service team to achieve financial, employee, and customer satisfaction targets.Responsibilities:Manage Service Consultants and motivate them to obtain sales and customer service index targetsSupervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely mannerDirect Lot Attendants to move vehicles and shuttle customers safelyManage and ensure warranty administration staff completes paperwork accuratelyMonitor, report, and correct any safety or compliance issuesRequirements:High school graduate or equivalentA.S. Degree in Auto Technology and ASE certification preferredValid driver’s license and clean driving recordMinimum three years of auto dealership service management experienceStrong leadership and customer service skillsExcellent verbal and written communication skillsWorking knowledge of auto dealership service management systemDealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferredProficient in Microsoft Word and ExcelStrong problem solver that is analytical and organizedNatural leader who’s able to build teams and make decisionsAt Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.Interested?Visit www.servco.com/careers to apply online or email us at [e-mail] .Equal Opportunity Employer and Drug-Free Workplace