Luxury Auto Service Manager – Maui

Fletcher Jones Automotive Group; Kahului (HI); On-site; USD 120,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Vehicle purchase and service discounts

Career growth opportunities

Job summary

Mercedes-Benz of Maui., part of Swickard Auto Group, seeks an experienced Service Manager to lead the luxury service department. You will oversee technicians, service advisors, and support staff to ensure consistent quality, efficiency, and guest satisfaction.

You will own CSI and absorption, drive revenue and profitability, and maintain OEM certification and strong vendor relationships while fostering a hospitality-first culture on Maui.

Qualifications

• 3+ years of Service Manager experience at a franchised dealership.
• Mercedes-Benz or luxury brand service management experience preferred.
• Proven CSI and absorption performance in a fixed ops role.
• People-first leadership approach with coaching of advisers and technicians.
• Strong discipline in scheduling, workflow, documentation, and warranty compliance.
• Reynolds & Reynolds or CDK experience preferred.
• Clear communicator who builds trust with guests, technicians, and leadership.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the full service department operation -- managing technicians, service advisors, and support staff.
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, and warranty compliance.
• Develop and hold accountable a service team with discipline and hospitality.
• Drive service department revenue and profitability through training and process discipline.
• Partner with parts to ensure inventory alignment supports service throughput.
• Manage staffing, scheduling, and technician development including onboarding.
• Maintain Mercedes-Benz OEM certification compliance and manufacturer relationship requirements.
• Resolve guest escalations with composure and a hospitality-first approach.

Skills

CSI

Absorption

Leadership

Communication

Scheduling

Warranty compliance

Customer hospitality

Tools

Reynolds & Reynolds

CDK

Job description

Mercedes-Benz of Maui., part of Swickard Auto Group, seeks an experienced Service Manager to lead the luxury service department. You will oversee technicians, service advisors, and support staff to ensure consistent quality, efficiency, and guest satisfaction.

You will own CSI and absorption, drive revenue and profitability, and maintain OEM certification and strong vendor relationships while fostering a hospitality-first culture on Maui.