Service Manager: Lead a High-Performance Auto Team

L0113 Lithia Subaru of Oregon City; Oregon City (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Subaru of Oregon City is seeking a Service Manager to lead and develop our Service team, driving performance, culture, and customer experience. You will recruit and train staff, optimize operations, and collaborate with leadership to ensure excellent service delivery.

The role emphasizes staff development, accountability, and proactive customer engagement. A valid driver's license and dealership leadership experience are required.

Qualifications

• 2+ years of dealership Service Manager experience.
• 2+ years directly managing a team.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Service Staff Recruiting, Training and Development.
• Staff Department to optimize customer opportunities and productivity.
• Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
• Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
• Customer engagement
• Resolve customer requests, questions and concerns in a professional, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Hold daily and monthly staff meetings as required covering key information.
• Serve as liaison between the store and Lithia Home Office Fixed Operations.
• Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
• Complete service department reporting and month-end procedures.
• The Service Manager will report to the General Manager

Skills

Team leadership

Staff development

Customer service

Dealership experience

Job description

Lithia Subaru of Oregon City is seeking a Service Manager to lead and develop our Service team, driving performance, culture, and customer experience. You will recruit and train staff, optimize operations, and collaborate with leadership to ensure excellent service delivery.

The role emphasizes staff development, accountability, and proactive customer engagement. A valid driver's license and dealership leadership experience are required.