Assistant Service Manager: Lead Customer Service & Ops

Bertera Subaru of West Springfield

West Springfield (MA)

On-site

USD 52,000 - 86,000

Full time

14 days+

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Benefits offered by this job

Salary incentives

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off and holidays

Employee discounts on service andParts

Professional development

Job summary

Bertera Subaru of West Springfield is seeking an Assistant Service Manager to lead daily service operations, coach technicians, and drive outstanding customer service at our dealership. You will partner with the Service Manager to optimize workflows, reports, and service effectiveness on a busy retail floor.

The role calls for automotive service knowledge, strong communication, and proven leadership in fast-paced environments.

Qualifications

High school diploma or equivalent; automotive technical training or degree preferred.
Previous experience in automotive service management or as a service advisor is highly desirable.
Strong knowledge of automotive repair processes and service department operations.
Excellent communication and interpersonal skills, with a customer‑focused approach.
Proven leadership skills with the ability to motivate and manage a team effectively.
Proficient in using service management software and standard office applications.
Strong organizational skills and attention to detail.
Valid driver’s license and a clean driving record.

Responsibilities

Assist the Service Manager in managing the day‑to‑day operations of the service department.
Ensure exceptional customer service is delivered at all times by addressing customer inquiries, concerns, and service needs promptly.
Communicate effectively with customers regarding vehicle services, repairs, and maintenance needs.
Oversee service technicians to ensure quality workmanship and adherence to safety standards.
Schedule and coordinate service appointments, manage workflow, and expedite service requests to maximize efficiency.
Prepare and maintain service department reports, including productivity and profitability metrics.
Provide training and guidance to service staff on customer service best practices and technical knowledge.
Assist in managing service department inventory, including parts and tools.
Collaborate with the Service Manager to develop and implement strategies to improve service operations and customer satisfaction.
Help promote service specials and upsell additional services and products to customers.
Stay updated on automotive technology trends and service procedures.