Service Manager

servco; Hawaii; On-site; USD 90,000 - 120,000; Full time

Job summary

Servco Maui Lexus and Subaru dealership is seeking a Service Manager to lead a team of service professionals. The role focuses on efficient, profitable day-to-day service operations and building a high-performing team to achieve financial, employee, and customer satisfaction targets.

You will manage service consultants, technicians, dispatchers, and warranty staff, ensuring quality repairs, safety, and compliance while enhancing customer service index performance.

Qualifications

• High school graduate or equivalent.
• AS Degree in Auto Technology and ASE certification preferred.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of auto dealership service management system.
• DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred.
• Proficient in Microsoft Word and Excel.
• Strong problem solver that is analytical and organized.
• Natural leader who’s able to build teams and make decisions.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets.
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner.
• Direct Lot Attendants to move vehicles and shuttle customers safely.
• Manage and ensure warranty administration staff completes paperwork accurately.
• Monitor, report, and correct any safety or compliance issues.

Skills

Leadership

Customer service

Team building

Communication

Problem solving

MS Office

Education

AS degree in Auto Technology

ASE Certification

Tools

DealerTrack

Microsoft Excel

Microsoft Word

Job description

Are you dedicated to delivering excellent customer service and leading a team of automotive service professionals? Servco is looking for a Service Manager to lead a team of service professionals at our Maui Lexus and Subaru dealership. The Service Manager will be responsible for ensuring an efficient and profitable service department including planning, organizing, and measuring the day-to-day operations of the department. This position will also be responsible for building and managing an effective service team to achieve financial, employee, and customer satisfaction targets.

Responsibilities:

• Manage Service Consultants and motivate them to obtain sales and customer service index targets
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner
• Direct Lot Attendants to move vehicles and shuttle customers safely
• Manage and ensure warranty administration staff completes paperwork accurately
• Monitor, report, and correct any safety or compliance issues

Requirements:

• High school graduate or equivalent
• A.S. Degree in Auto Technology and ASE certification preferred
• Valid driver’s license and clean driving record
• Minimum three years of auto dealership service management experience
• Strong leadership and customer service skills
• Excellent verbal and written communication skills
• Working knowledge of auto dealership service management system
• DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred
• Proficient in Microsoft Word and Excel
• Strong problem solver that is analytical and organized
• Natural leader who's able to build teams and make decisions

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace