Service Manager

Servco Pacific Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Servco Pacific Inc. is seeking a Service Manager to lead the service team at our Maui Lexus and Subaru dealership. You will oversee day-to-day operations, plan and organize, and ensure an efficient, profitable service department while delivering outstanding customer service.

You will manage Service Consultants, Dispatchers, and Technicians, drive warranty processing, and monitor safety and compliance. The role requires leadership, communication, and a focus on achieving financial and

Qualifications

• High school graduate or equivalent.
• A.S. Degree in Auto Technology and ASE certification preferred.
• Valid driver’s license and clean driving record.
• Minimum three years of auto dealership service management experience.
• Strong leadership and customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of auto dealership service management system DealerTrack and warranty processing experience preferred.
• Proficient in Microsoft Word and Excel.
• Strong problem solver that is analytical and organized.
• Natural leader who’s able to build teams and make decisions.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets.
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner.
• Direct Lot Attendants to move vehicles and shuttle customers safely.
• Manage and ensure warranty administration staff completes paperwork accurately.
• Monitor, report, and correct any safety or compliance issues.

Skills

Leadership

Customer service

Communication

Team building

Problem solving

Organizational skills

Education

Associate degree in Auto Technology

ASE certification (preferred)

Tools

DealerTrack

Warranty processing experience

Microsoft Word

Microsoft Excel

Job description

Are you dedicated to delivering excellent customer service and leading a team of automotive service professionals? Servco is looking for a Service Manager to lead a team of service professionals at our Maui Lexus and Subaru dealership. The Service Manager will be responsible for ensuring an efficient and profitable service department including planning, organizing, and measuring the day-to-day operations of the department. This position will also be responsible for building and managing an effective service team to achieve financial, employee, and customer satisfaction targets.

Responsibilities

• Manage Service Consultants and motivate them to obtain sales and customer service index targets
• Supervise Dispatchers and Auto Technicians to ensure repairs are completed in a safe and timely manner
• Direct Lot Attendants to move vehicles and shuttle customers safely
• Manage and ensure warranty administration staff completes paperwork accurately
• Monitor, report, and correct any safety or compliance issues

Requirements

• High school graduate or equivalent
• A.S. Degree in Auto Technology and ASE certification preferred
• Valid driver’s license and clean driving record
• Minimum three years of auto dealership service management experience
• Strong leadership and customer service skills
• Excellent verbal and written communication skills
• Working knowledge of auto dealership service management system DealerTrack and (Toyota/Lexus/Subaru) warranty processing experience preferred
• Proficient in Microsoft Word and Excel
• Strong problem solver that is analytical and organized
• Natural leader who’s able to build teams and make decisions

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!