Service Manager

Ewald Automotive Group; Delafield (WI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holiday pay

Employee discount

Job summary

Ewald Automotive Group is seeking an experienced and customer-focused Service Director to lead a busy dealership service department in Wisconsin. You will oversee day-to-day operations, develop a high-performing team, and drive exceptional customer satisfaction while managing a strong service operation.

The role emphasizes strategic planning, performance monitoring, staff development, and adherence to warranty procedures.

Qualifications

• Proven leadership experience in an automotive service department
• High CSI/ESI scores and strong customer satisfaction track record
• Experience with Ford vehicles and certification preferred
• Valid driver’s license and clean driving record

Responsibilities

• Forecast goals and objectives for the service department and work to achieve them
• Monitor department performance via reports, surveys, and metrics
• Recruit, train, and motivate shop staff
• Ensure compliance with warranty and policy procedures
• Direct and schedule department staff for efficiency
• Prepare pricing guides and maintenance menus for common labor operations
• Coordinate with Parts to ensure timely parts availability
• Maintain strong customer relationships and high satisfaction ratings
• Provide technical training and coaching to team members

Skills

Leadership

Customer service

Forecasting

Training/coaching

Scheduling

Job description

If you’re looking to take your career to the next level for 2026 and beyond, consider joiningthe Ewald Automotive Family – Where People Come First!

Ewald Automotive Group is a locally rooted, family-owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we've built our reputation on trust, customer care, and community values. We’re also a 10-time winner of the Milwaukee Journal Sentinel Top Workplace Award — and we're still growing!

We’re looking for an experienced and customer-focused Service Director to lead and grow one of our busy dealership service departments. In this role, you’ll oversee day-to-day service operations, lead and develop a high-performing team, and ensure exceptional customer satisfaction.

If you thrive in a fast-paced environment, have a passion for automotive service excellence, and are ready to make an impact for yourself financially and for our team, we want to talk with you.

What We Offer:

• Excellent starting salary against a Competitive performance pay plan (based on experience)
• 5-day workweek
• Professional business management training for ongoing career development
• Annual Bonus recognition program
• Support from inhouse HR, Marketing , IT, and building maintenance.
• State of the art facility with modern equipment properly maintained for a safe work environment.
• Busy location with over 20,000 customers to service!
• Comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Life and Disability insurance
  • 401(k) with employer match
  • Paid time off and holiday pay
• Employee discount program

What You’ll Do:

• Forecast goals and objectives for the service department and work to achieve them
• Monitor department performance through reports, tracking systems, and customer surveys
• Recruit, train, and motivate shop employees
• Ensure compliance with manufacturer warranty and policy procedures
• Direct and schedule department staff for maximum efficiency
• Prepare pricing guides and maintenance menus for common labor operations
• Coordinate with the Parts Dept. to ensure timely parts availability
• Maintain strong customer relationships and ensure high satisfaction ratings
• Provide technical training and coaching to team members

What We’re Looking For:

• Ford experience and certification preferred
• Proven leadership experience in an automotive service department
• High CSI (Customer Satisfaction Index) and ESI (Employee Satisfaction Index) scores
• Strong organizational and communication skills
• Ability to thrive in a fast-paced environment
• Detail-oriented and committed to excellence
• Valid driver’s license

Ewald Automotive Group is an equal opportunity employer. Women and bilingual candidates are encouraged to apply!