Automotive Service Director: Lead a High-Impact Shop

Ewald Automotive Group; Delafield (WI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holiday pay

Employee discount

Job summary

Ewald Automotive Group is seeking an experienced and customer-focused Service Director to lead a busy dealership service department in Wisconsin. You will oversee day-to-day operations, develop a high-performing team, and drive exceptional customer satisfaction while managing a strong service operation.

The role emphasizes strategic planning, performance monitoring, staff development, and adherence to warranty procedures.

Qualifications

• Proven leadership experience in an automotive service department
• High CSI/ESI scores and strong customer satisfaction track record
• Experience with Ford vehicles and certification preferred
• Valid driver’s license and clean driving record

Responsibilities

• Forecast goals and objectives for the service department and work to achieve them
• Monitor department performance via reports, surveys, and metrics
• Recruit, train, and motivate shop staff
• Ensure compliance with warranty and policy procedures
• Direct and schedule department staff for efficiency
• Prepare pricing guides and maintenance menus for common labor operations
• Coordinate with Parts to ensure timely parts availability
• Maintain strong customer relationships and high satisfaction ratings
• Provide technical training and coaching to team members

Skills

Leadership

Customer service

Forecasting

Training/coaching

Scheduling

Job description

Ewald Automotive Group is seeking an experienced and customer-focused Service Director to lead a busy dealership service department in Wisconsin. You will oversee day-to-day operations, develop a high-performing team, and drive exceptional customer satisfaction while managing a strong service operation.

The role emphasizes strategic planning, performance monitoring, staff development, and adherence to warranty procedures.