Service Advisor

Ewald Automotive Group; Town of Hartford (WI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

No Sundays

Annual bonus recognition

Comprehensive benefits

401(k) with employer match

Paid time off

Holiday pay

Employee discount

Ongoing training

Job summary

Ewald Automotive Group is seeking a Service Advisor to be the main contact between customers and our service team. You will guide clients through maintenance and repair processes, explaining services, estimates, and timelines to ensure a smooth, high-quality experience.

We value customer focus, automotive knowledge, and strong communication. If you’re driven to build relationships and improve service quality, we’d like to hear from you.

Qualifications

• 3+ years of Service Advisor experience.
• Basic automotive systems knowledge.
• Strong communication and customer focus.

Responsibilities

• Greet customers promptly and listen to vehicle concerns.
• Explain services, pricing, and time estimates clearly.
• Schedule service appointments and manage workflow.
• Coordinate with technicians for accurate diagnoses.
• Maintain status updates and timelines with customers.
• Process service orders, invoices, and warranty claims.
• Follow up post-service to ensure satisfaction.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Service software

Bilingual

Tools

Service management software

Job description

Join the Ewald Automotive Family – Where People Come First!

Ewald Automotive Group is a locally rooted, family-owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we've built our reputation on trust, customer care, and community values. We’re also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award — and we're still growing!

We’re looking for a Service Advisor to be the key point of contact between our customers and our service department. In this role, you’ll guide customers through the vehicle maintenance and repair process, providing clear explanations of services, estimates, and timelines. Your ability to communicate effectively and coordinate with our technicians will ensure a seamless, high-quality service experience. If you’re a customer-focused professional with automotive service experience and a passion for building strong relationships, we want to hear from you.

What You’ll Do:

• Greet customers promptly and professionally, listening carefully to their vehicle concerns.
• Explain recommended services and repairs, including pricing and time estimates.
• Schedule service appointments and manage workflow to optimize technician productivity and customer satisfaction.
• Coordinate with service technicians to ensure accurate diagnosis and timely completion of repairs.
• Maintain clear communication with customers regarding vehicle status, additional findings, and completion timelines.
• Process service orders, invoices, and warranty claims accurately.
• Follow up with customers post-service to ensure satisfaction and loyalty.
• Stay up-to-date on vehicle models, service procedures, and dealership promotions.

What We’re Looking For:

• At least 3 years of experience as a Service Advisor
• Basic understanding of automotive systems and terminology.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to multitask efficiently in a fast-paced environment.
• Proficiency with computer systems and service management software.
• Technical certifications or experience with manufacturer service protocols is a plus.
• Bilingual abilities are a plus.

What We Offer:

• Competitive salary based on experience
• NO Sundays
• Annual awards and bonus recognition programs
• Comprehensive benefits package, including health, dental, and vision insurance, life and disability insurance, 401(k) with employer match, paid time off, and holiday pay
• Employee discount program
• Ongoing training, growth, and advancement opportunities

Ewald Automotive Group is an equal opportunity employer. Women and bilingual candidates are encouraged to apply!