Service Manager

Paul Thigpen Auto Group; Waynesboro (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Positive work environment

Leadership roles

Fast-paced team

Full benefits

On-site location

Job summary

Paul Thigpen Auto Group is seeking an experienced Service Manager to lead our service team and deliver an exceptional customer experience. You will oversee daily service department operations, mentor technicians and advisors, manage scheduling, repair orders, and warranty processing, and ensure repairs meet manufacturer standards.

Collaborate with parts and leadership to reach service goals and boost customer satisfaction.

Qualifications

• Experience in automotive service management or supervisory role.
• Strong leadership, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced dealership.
• Knowledge of repair orders, warranties, and service operations.
• Proficiency with dealership management systems and standard software.

Responsibilities

• Oversee daily service department operations, including scheduling and workflow.
• Lead, train, and develop service advisors, technicians, and staff.
• Monitor labor sales, gross profit, productivity, and customer satisfaction.
• Provide timely updates, accurate estimates, and professional service to customers.
• Resolve customer complaints promptly and professionally.
• Ensure repairs meet dealership and manufacturer standards.
• Coordinate with Parts to support repair timelines.
• Review orders and warranties for accuracy.
• Maintain staffing, scheduling, attendance, and performance standards.
• Promote a clean, safe, and compliant service department.
• Collaborate with management to reach service goals and improve retention.

Skills

Leadership

Customer service

Problem-solving

Communication

Multitasking

Organizational skills

Financial management

DMS knowledge

Tools

Dealership Management System (DMS)

MS Office

Job description

Service Manager

Lead our service team and deliver an exceptional customer experience!

We're looking for an experienced, customer-focused Service Manager to oversee the daily operations of our dealership's service department. If you're a strong leader who can develop a team, improve performance, and keep customers coming back, this is your opportunity to make an impact.

Why You'll Love Working with Us

• Competitive Compensation - Performance-based earning opportunities
• Career Growth & Training - Ongoing professional development and advancement opportunities
• Positive, Professional Environment - Work alongside a motivated, supportive team
• Leadership Opportunity - Lead, coach, and develop a skilled service team
• Fast-Paced Workplace - Be part of a team focused on quality and customer satisfaction
• Full Benefits Package - Health, Dental, and Vision insurance
• Convenient Location - Work at one dealership location

What You'll Do

• Oversee daily service department operations, including scheduling, repair orders, and workflow
• Lead, train, and develop service advisors, technicians, and other service personnel
• Monitor labor sales, gross profit, productivity, efficiency, and customer satisfaction
• Ensure customers receive timely updates, accurate estimates, and professional service
• Resolve customer complaints and service concerns promptly and professionally
• Ensure repairs meet dealership and manufacturer standards for quality and accuracy
• Coordinate with the Parts Department to support repair timelines and availability
• Review repair orders, warranty claims, and service documentation for accuracy and timeliness
• Maintain staffing, scheduling, attendance, and employee performance standards
• Promote a clean, organized, safe, and compliant service department
• Work with dealership management to achieve service department goals and improve customer retention

What We're Looking For

• Previous automotive service management or supervisory experience preferred
• Strong knowledge of dealership service operations, repair orders, and warranty procedures
• Excellent leadership, communication, customer service, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and financial management skills
• Proficiency with dealership management systems and standard computer applications
• Availability to work flexible hours, including weekends, as needed
• Valid driver's license with an acceptable driving record

Our Commitment to Diversity

We are an equal opportunity employer and value diversity in our team. We prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.