Service Loyalty Coordinator – Customer Care & Scheduling

AutoNation; Carlsbad (CA); Presencial; USD 41.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k matching

Health insurance

Dental & Vision

Maternity benefits

Vehicle discount program

YouDecide discounts

DRVPNK charity initiative

Descripción de la vacante

AutoNation is seeking a Service Loyalty Coordinator to conduct outbound service calls, build customer relationships, and schedule appointments for the Service Department. The role supports service consultants by routing messages and ensuring timely communication.

Responsibilities include processing payments, generating reports for management, and proper documentation of repair orders. A high school diploma and related experience are required, with 6–12 months preferred.

Formación

• High School Diploma or Equivalent required.
• One year certificate from college or technical school, or 3–6 months related experience or equivalent combination.
• Able to read, write, add, subtract, divide and understand written instructions.
• 6–12 months prior work experience preferred.

Responsabilidades

• Make outbound service calls to identify customer needs and route calls appropriately.
• Ensure that service consultants receive messages promptly.
• Schedule service appointments when consultants are unavailable and route information accordingly.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check or authorized charge account and provide receipts.
• Process and document charge purchases per Controller policies.
• Close internal repair orders promptly and forward to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets; maintain customer service files.

Conocimientos

Customer service

Communication

Interpersonal skills

Educación

High School Diploma or Equivalent

Certificate from college/technical school

Related experience or training

Descripción del empleo

AutoNation is seeking a Service Loyalty Coordinator to conduct outbound service calls, build customer relationships, and schedule appointments for the Service Department. The role supports service consultants by routing messages and ensuring timely communication.

Responsibilities include processing payments, generating reports for management, and proper documentation of repair orders. A high school diploma and related experience are required, with 6–12 months preferred.