Service Loyalty & Scheduling Specialist

AutoNation; Roseville (CA); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase program

AutoGear discounts

YouDecide discounts

DRVPNK charitable mission

Job summary

AutoNation in Roseville, CA seeks a Service Loyalty Coordinator to make outbound service calls, qualify customer needs, and schedule Service Department appointments. You will ensure messages reach service consultants and route information promptly.

The role emphasizes strong customer service, communication and interpersonal skills, with a starting pay range and benefits that support work-life balance.

Qualifications

• High school diploma or equivalent required.
• 1 year college/technical certificate or 3–6 months related experience preferred.
• Ability to read, write, and perform basic math.

Responsibilities

• Ask qualifying questions to uncover customer needs and route calls accordingly.
• Ensure service consultants receive messages promptly.
• Book service appointments when consultants are unavailable and route details.
• Provide reporting to dealership management.

Skills

Customer service

Communication skills

Interpersonal skills

Outbound calls

Education

High School Diploma

Job description

AutoNation in Roseville, CA seeks a Service Loyalty Coordinator to make outbound service calls, qualify customer needs, and schedule Service Department appointments. You will ensure messages reach service consultants and route information promptly.

The role emphasizes strong customer service, communication and interpersonal skills, with a starting pay range and benefits that support work-life balance.