Service Coordinator - AutoNation Mazda Carlsbad

AutoNation; Carlsbad (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental & Vision

Maternity benefits

Vehicle discount program

YouDecide discounts

DRVPNK charity initiative

Job summary

AutoNation is seeking a Service Loyalty Coordinator to conduct outbound service calls, build customer relationships, and schedule appointments for the Service Department. The role supports service consultants by routing messages and ensuring timely communication.

Responsibilities include processing payments, generating reports for management, and proper documentation of repair orders. A high school diploma and related experience are required, with 6–12 months preferred.

Qualifications

• High School Diploma or Equivalent required.
• One year certificate from college or technical school, or 3–6 months related experience or equivalent combination.
• Able to read, write, add, subtract, divide and understand written instructions.
• 6–12 months prior work experience preferred.

Responsibilities

• Make outbound service calls to identify customer needs and route calls appropriately.
• Ensure that service consultants receive messages promptly.
• Schedule service appointments when consultants are unavailable and route information accordingly.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check or authorized charge account and provide receipts.
• Process and document charge purchases per Controller policies.
• Close internal repair orders promptly and forward to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets; maintain customer service files.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Certificate from college/technical school

Related experience or training

Job description

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.

What are the day-to-day responsibilities?

• - Ask the customer qualifying questions to uncover needs and directs calls appropriately
• - Ensures that service consultants receive messages promptly
• - Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• - Provide reporting to dealership management
• - Collect retail charges from the customer in cash, check or authorized charge account
• - Provide customers with the proper change and/or receipt
• - Properly process and document charge purchases according to the policies established by the Controller
• - Close all internal repair orders promptly and route to Billing Clerk for processing
• - File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

What are the requirements for this job?

• - High School Diploma or Equivalent
• - One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
• - Ability to read, write, add, subtract, divide and comprehend written instructions and information
• - 6-12 months previous work experience (preferred)
• - Demonstrated customer service skills
• - Demonstrated communication and interpersonal skills
• - Previous industry experience (preferred)

This positions pay is $20 an hr + bonus

Exciting Benefits and Perks Await You:

• - Competitive compensation and 401k matching
• - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.