Service Loyalty Specialist

AutoNation; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Associate purchase/discount programs

Job summary

AutoNation is seeking a Service Loyalty Coordinator in Houston to manage outbound customer calls, qualify needs, and schedule service appointments. You will relay messages to service consultants and route appointment information efficiently to ensure smooth operations.

Responsibilities include processing payments, closing repair orders, and providing regular reports to dealership management. Prior experience in customer service and strong communication are preferred; a HS diploma or technical

Qualifications

• Strong customer service and communication abilities.
• Ability to read, write, and comprehend written instructions.
• Experience in a fast-paced retail/service environment preferred.

Responsibilities

• Ask customers qualifying questions to uncover needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable and route appointment information.
• Provide reporting to dealership management.
• Collect retail charges from customers and process payments per policy.
• Close internal repair orders promptly and route to Billing Clerk.
• File accounting copies and hard copies of repair orders.

Skills

Customer service

Communication skills

Interpersonal skills

Outbound calls

Education

High School Diploma or Equivalent

Technical certificate (1 year)

Job description

AutoNation is seeking a Service Loyalty Coordinator in Houston to manage outbound customer calls, qualify needs, and schedule service appointments. You will relay messages to service consultants and route appointment information efficiently to ensure smooth operations.

Responsibilities include processing payments, closing repair orders, and providing regular reports to dealership management. Prior experience in customer service and strong communication are preferred; a HS diploma or technical