Customer Service Representative

AutoNation; Sanford (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation and 401k matching

Health, dental, and vision insurance

Employee discounts on vehicles and services

Job summary

A leading automotive retailer is seeking a Customer Service Representative to manage high volumes of service calls and schedule appointments. The ideal candidate excels in customer service, has strong communication skills, and thrives in fast-paced environments. Previous experience in a call center is preferred. Join and contribute to a culture of inclusion while making a positive impact in the automotive industry.

Qualifications

• Track record of delivering outstanding customer service.
• Proficiency in reading and comprehension of written instructions.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Deliver peerless customer experience by addressing inquiries effectively.
• Maintain organized workstation and utilize provided resources.
• Thrive in a fast-paced high call volume environment.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Team collaboration

Education

High School Diploma or Equivalent

Associate degree preferred

Tools

CRM/call center technology

Scheduling software

Job description

Join to apply for the Customer Service Representative role at AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The Service Appointment Coordinator/Contact Center Representative handles a high volume of inbound Service calls for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments. This role is part of the Business Development/Contact Center team and focuses on managing incoming service inquiries, fostering customer relationships, and coordinating appointments to enhance the AutoNation service experience.

If you are an organized individual with excellent communication and customer service skills who thrives in a fast-paced environment, we want to hear from you!

Responsibilities

• Drive business for AutoNation by delivering a peerless customer experience by answering incoming Service calls promptly, politely, and professionally, addressing inquiries or scheduling appointments efficiently and effectively.
• Provide exceptional customer service by treating guests with courtesy and respect.
• Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.
• Work collaboratively with the Service Department and internal partners to deliver a peerless customer experience.
• Express empathy with guest concerns and demonstrate excellent problem-solving skills.
• Stay up to date with product knowledge and service offerings to empower customers with the correct information.
• Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.
• Maintain a well-organized workstation and consistently utilize provided resources and tools.
• Maintain Key Performance Indicator performance according to set performance standards.

Qualifications

The ideal candidate would typically have:

• High School Diploma or Equivalent. (Associate degree preferred).
• One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of automotive services or industry experience is a plus.
• Previous customer service experience, preferably in a call center environment.

The Ideal Candidate Must Have

• Track record of delivering outstanding customer service, particularly in roles related to inbound scheduling or appointment coordination.
• Proficiency in reading, writing, and the comprehension of written instructions and information.
• Proficiency in using computer systems, CRM/call center technology, and scheduling software.
• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills.
• Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.
• Flexibility to work varying shifts, including weekends and evenings, as needed.
• A collaborative team player with a deep commitment to delivering unparalleled service.

Benefits

• Competitive compensation and 401k matching
• Insurance plans (health, dental, vision) and maternity benefits for work-life balance
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access deals and discounts through YouDecide
• Contribute to the DRVPNK mission to raise and donate millions to cancer research and treatment

AutoNation is committed to creating a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact. We encourage you to apply even if you do not meet every requirement. Join our team and help us foster a culture of belonging while contributing to our work in the automotive industry.