Service Loyalty Coordinator - AutoNation CDJR Houston

AutoNation; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Associate purchase/discount programs

Job summary

AutoNation is seeking a Service Loyalty Coordinator in Houston to manage outbound customer calls, qualify needs, and schedule service appointments. You will relay messages to service consultants and route appointment information efficiently to ensure smooth operations.

Responsibilities include processing payments, closing repair orders, and providing regular reports to dealership management. Prior experience in customer service and strong communication are preferred; a HS diploma or technical

Qualifications

• Strong customer service and communication abilities.
• Ability to read, write, and comprehend written instructions.
• Experience in a fast-paced retail/service environment preferred.

Responsibilities

• Ask customers qualifying questions to uncover needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable and route appointment information.
• Provide reporting to dealership management.
• Collect retail charges from customers and process payments per policy.
• Close internal repair orders promptly and route to Billing Clerk.
• File accounting copies and hard copies of repair orders.

Skills

Customer service

Communication skills

Interpersonal skills

Outbound calls

Education

High School Diploma or Equivalent

Technical certificate (1 year)

Job description

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.What are the day-to-day responsibilities?Ask the customer qualifying questions to uncover needs and directs calls appropriatelyEnsures that service consultants receive messages promptlyMake service appointments if service consultants are unavailable, route appointment information to the appropriate service consultantProvide reporting to dealership managementCollect retail charges from the customer in cash, check or authorized charge accountProvide customers with the proper change and/or receiptProperly process and document charge purchases according to the policies established by the ControllerClose all internal repair orders promptly and route to Billing Clerk for processingFile accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service filesWhat are the requirements for this job?High School Diploma or EquivalentOne year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experienceAbility to read, write, add, subtract, divide and comprehend written instructions and information6-12 months previous work experience (preferred)Demonstrated customer service skillsDemonstrated communication and interpersonal skillsPrevious industry experience (preferred)Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.