Service Loyalty & Customer Care Coordinator

AutoNation; Tempe (AZ); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Vehicle discount program (new and used

YouDecide discounts

DRVPNK cancer charity support

Job summary

AutoNation is seeking a Service Loyalty Coordinator in Tempe, AZ to manage outbound service calls, build customer relationships, and schedule service department appointments. You will route calls, collect charges per policy, and provide management reporting.

The role emphasizes strong communication, multitasking, and attention to detail, with opportunities to support billings and order closures in a busy dealership environment.

Qualifications

• High School Diploma or Equivalent.
• 1-year certificate from college or technical school or 3–6 months related experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions.
• 6–12 months previous work experience preferred.

Responsibilities

• Make outbound service calls and schedule appointments for the Service Department.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Provide reporting to dealership management.
• Process and document charge purchases per policy.
• Close internal repair orders and route to Billing Clerk.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Technical certificate/Associates

Job description

AutoNation is seeking a Service Loyalty Coordinator in Tempe, AZ to manage outbound service calls, build customer relationships, and schedule service department appointments. You will route calls, collect charges per policy, and provide management reporting.

The role emphasizes strong communication, multitasking, and attention to detail, with opportunities to support billings and order closures in a busy dealership environment.