Service Leader: Guest Experience & Crew Training

Chipotle Mexican Grill; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served. You will keep the line clean and ensure equipment functions properly while training and supporting a capable restaurant crew.

Responsibilities include ensuring high standards of food safety, customer service, and team scheduling, plus assisting with training and performance reviews. A high school diploma and restaurant experience are required.

Qualifications

• Understanding and articulating Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety including hand washing, glove changes, time/temp monitoring, and daily safety checklists.
• Help resolve customer incidents and ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross-train all front of house Crew.
• Assist with Crew performance reviews and with developing future Service Leaders.
• Assist with office administration duties and ensure office supplies are ordered.

Skills

Food With Integrity philosophy

Cash handling policies

Food Safety knowledge

Office paperwork

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served. You will keep the line clean and ensure equipment functions properly while training and supporting a capable restaurant crew.

Responsibilities include ensuring high standards of food safety, customer service, and team scheduling, plus assisting with training and performance reviews. A high school diploma and restaurant experience are required.