Service Leader — Elevate Guest Experience & Team Growth

Chipotle Mexican Grill; Richmond (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill in Richmond, VA is seeking a Service Leader to uphold a high-quality, safe kitchen and ensure the crew delivers excellent customer service. The role requires leading line operations, training and scheduling, and maintaining a clean, efficient restaurant floor.

You will supervise breaks and shifts, develop front-of-house staff, assist with performance reviews, and support office tasks such as banking and paperwork while ensuring consistent guest experiences.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

Skills

Restaurant experience

Cash handling

Food safety knowledge

Office paperwork familiarity

Communication skills

Education

High school diploma

Job description

Chipotle Mexican Grill in Richmond, VA is seeking a Service Leader to uphold a high-quality, safe kitchen and ensure the crew delivers excellent customer service. The role requires leading line operations, training and scheduling, and maintaining a clean, efficient restaurant floor.

You will supervise breaks and shifts, develop front-of-house staff, assist with performance reviews, and support office tasks such as banking and paperwork while ensuring consistent guest experiences.