Service Leader: Elevate Guest Experience & Growth

Chipotle Mexican Grill group; Lakewood (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Insurance: medical, dental, and vision

Digital tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill, Lakewood, OH seeks a Service Leader to ensure safe, high‑quality food and excellent guest service. Lead a trained crew, keep a clean line, and supervise equipment while on shift. When busy, proactively tackle tasks to support operations.

Ideal candidates bring restaurant experience, cash handling knowledge, and food safety understanding, plus clear communication and teamwork in a fast-paced environment.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes hand washing, glove changes, time/temperature checks, shelf-life monitoring, and Daily Food Safety Checklist compliance.
• Helping to resolve customer incidents and ensuring positive experiences.
• Monitoring crew breaks, shift changes, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews and developing future Service Leaders.

Skills

Food safety knowledge

Cash handling

Office paperwork familiarity

Language skills

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill, Lakewood, OH seeks a Service Leader to ensure safe, high‑quality food and excellent guest service. Lead a trained crew, keep a clean line, and supervise equipment while on shift. When busy, proactively tackle tasks to support operations.

Ideal candidates bring restaurant experience, cash handling knowledge, and food safety understanding, plus clear communication and teamwork in a fast-paced environment.