Service Leader: Elevate Guest Experience & Food Quality

Chipotle Mexican Grill group; New York (NY); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health insurance

Dental and vision

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill, Inc. is looking for a Service Leader to keep a positive customer experience, ensure safe and quality food, and train a capable crew. This role requires staying on your feet, managing line equipment, and stepping in to assist with tasks when not busy.

You’ll help maintain food safety standards, support customer satisfaction, and contribute to staff development and office tasks as needed. Strong restaurant experience is preferred.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiar with office paperwork.
• Ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Make sure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety with hand washing, glove changes, time/temperature checks, shelf life monitoring, and safety checklists.
• Help resolve customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross train front of house Crew.
• Assist with Crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties such as banking and cash handling policies.
• Ensure office equipment and supplies are available.

Skills

Cash handling policies

Food safety knowledge

Office paperwork familiarity

Communication skills

Language proficiency

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. is looking for a Service Leader to keep a positive customer experience, ensure safe and quality food, and train a capable crew. This role requires staying on your feet, managing line equipment, and stepping in to assist with tasks when not busy.

You’ll help maintain food safety standards, support customer satisfaction, and contribute to staff development and office tasks as needed. Strong restaurant experience is preferred.